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Diagnostic tool and augmented reality glasses

Palfinger goes new ways: The Austrian company has introduced its Smart Box diagnostic tool and its Smart Eye glasses. These products should simplify to find faults and to speed-up repairs.

Augmented glasses allows also to diagnose the CAN communication (Photo: Palfinger)

The Smart Box and the Smart Eye are two tools developed to facilitate the work of service partners and technicians. They help to diagnose faults. Thereby they minimize access platform downtimes. A range of parameters such as CAN-connected sensors, analog sensors and resistances can be checked and parameterized. It is also possible to configure the CAN sensors.

“Digitalization is opening up new opportunities. Our innovative tools will make troubleshooting easier. And thanks to Smart Eye, service technicians can directly involve our specialists in the repair process,” said Helge Kost from Palfinger. The Smart Box diagnostic tool was developed in-house with the aim of speeding-up troubleshooting. The tool combines experiences from the company’s development and service activities and customer feedback. The handy box locates faults and in a targeted manner. “An access platform is fitted with up to 80 sensors. Up to now, technicians had to perform inspections with new sensors. That is very time-consuming,” explained Kost. With this box, the cause of a fault can be found at the touch of a button. The box has a display and guided operating system (the language can be individually customized). The box can be carried as onboard luggage in its transport case.

Once a fault has been located, it then needs to be rectified. Smart Eye, a pair of glasses, with a built-in 16-megapixel camera, is a useful tool in this process. The service technician puts on the glasses and connects with a product specialist for access platforms from Palfinger. The specialist sees on the display exactly what the service technician can see – no matter how far away. The specialist can support work on the access platform and provide assistance in real time. The main advantage is that the service technician no longer has to leave the access platform to telephone a colleague – instead, the necessary advice and instructions are received directly via the augmented reality glasses fitted with headphones and a microphone. The help provided by the specialist means the technician no longer has to go through the laborious task of sifting through documentation and instructions. In particular, this support speeds up difficult repair and service jobs, or those that are performed only rarely. In order to prevent language problems, graphics are displayed as well as verbal communication.

Both tools are suitable for all Palfinger access platforms. Both digital tools are available to purchase either individually or as a package.


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